Gestión documental bajo la norma ISO 9001 2015 en la organización AUTOCORP

Abstract

This article develops a topic of interest to most companies and industries, both manufacturing and service providers, giving an important leap in the world of continuous improvement in both processes and production times, assuming as the main tool document management which is developed both in the administrative and technical part of the companies , taking as its main objective to plan ,manage and organize all the documentation carried out within the company ,from data collection to standardization, management and conservation within an indicated quality system. Taking this into account, this research is focused on the development of the document management of the NTC-ISO 9001 2015 within the AUTOCORP organization in the commercial and after sales areas; where interviews were conducted with the bosses area, commercial manager, service manager and/or person in charge of the process, to determine which was the existing documentation that could be standardized and which should be developed , Starting with the characterization of the processes that are involved in each one of the study areas; documenting procedures, policies, and other. Subsequently, the review and approval was made by the general manager, continuing with the internal disclosure in the corresponding areas and then being executed respectively by the employees involved in this process. Inside the results obtained it was possible to visualize greater efficiency in the processes executed and involved in the areas in study, achieving also the improvement of processes and communication at the levels of the organization.