Metodologías y herramientas de calidad para el mejoramiento continúo en las organizaciones

Abstract

The following work is a literature review, describing how continuous improvement generates a change in companies at a strategic level, applied to increase their productivity, improve and refine their processes, as well as generating new knowledge. For the implementation, good decisions and techniques such as known quality tools and others that have been adapted over time are needed that help this improvement have a good performance and a better direction towards the organizational objective, which are applied according to the criteria of the people who handle it, taking into account the information that is available in the organization. We will also talk about the new methodology used called reengineering which is said to be more agile than continuous improvement, being a not widely used concept, there are confusing concepts, which are explained, but that lead to the same action, have a improvement in processes or a redesign of processes, for organizational productivity, including all work personnel, from top management to the hierarchical staff below. Thus knowing that organizations have different techniques and methodologies for their continuous process and improvement adapting it to their convenience.