Documentación de los procesos y procedimientos del área administrativa de una empresa del sector servicios según la norma NTC-ISO 9001:2015

Abstract

To develop our practice investigation research, we restaurants that lacked proper documentation in administration, in which it didn’t allow them to have control over their own procedures and processes. However, it was identified one of the selective and effective strategies in order to face the challenges of the competence to stablish a quality system based on the international regulation Standard NTC- ISO 9001:2015. Meaning that the process of documentation was the beginning of a successful quality system complement, once it’s decided the system quality management implementation, the administrative board is gather to train people about the norm in order to present the minutes of the initial project, likewise it was taken into account some important business diagnosis and the standardization of the business procedures, it was also created some coded formats of the corresponding organization procedures and processes, obtaining as a final product the procedure documentation of each administrative areas.