Propuesta del diseño documental para la implementación de la NTC ISO 9001:2015 en la Fortuna S.A

Abstract

LA FORTUNA SA is a business company whose main activity is the marketing of products and services in betting and gambling in the of Cauca, Nariño and Putumayo through the contract 168 of 2010 with the Cauca lottery for the operation of permanent betting game, granted by the governorship of the of Cauca, Nariño and the Putumayo, where it is currently possible to identify the possible materialization of a risk due to the lack of organizational information that generates reports of noncompliance with regulatory requirements established by regulatory bureaus, as well as the possible loss of the design contract due to the lack of a system of certified quality management, because before the next tender of 2019 this would generate a loss of value because it is considered an important aspect, this is how documentary design takes importance through engineering methodologies that allow the identification of its organizational processes, standardization of activities, the implementation of management indicators, clear objectives with concrete results, that reduce the difficulty to implement a QMS based on the NTC ISO 9001: 2015, the fulfillment of the act and legal resolutions such lay 643 of 2001 that allow to demonstrate not only the absence of informality in the organization but also in order to achieve the certification of its management system based on the NTC ISO 9001: 2015 that may give rise to the continued granting of the contract to continue providing their services in these Departments, thus becoming the first betting and gaming of chance company in the south west of Colombia to obtain quality certification through the certifying body SGS until the year 2021. The methodology established to carry out this project was based on the different relevant aspects of the research data, depending on their nature Mixed research types were used where quantitative and qualitative data were mixed throughout the process, because it is necessary in each data collection, statistical data that support the implementation of the information. According to the nature of the objectives, a descriptive investigation was also carried out, since it is proposed to characterize the components of a reality against the fulfillment of a technical norm necessary for the improvement of the processes of the organization and the impact on the profitability of the business, for them the information was collected using the criteria established by the legal and current regulations without disregarding the technical concepts of the standard, finally According to the nature of the sources, the type of research it's documentary. it is the analyzes of these are based on documents, which allows to expand the knowledge in the face of the different methodologies that can be used in companies of the same sector, here their main findings were considered in the most critical documentary point which is the basis of all organizational beginning and improvement, which allowed deploying strategies focused on time measurements, efficiency in processes, and organizational performance.