Diseño de un modelo de comunicación para la oficina de alta calidad del Centro Nacional de Asistencia Técnica a la Industria

Abstract

Given the communication needs of the National Center for Technical Assistance to Industry, this project was designed to design a model that would allow the Sena Training Center, located in the city of Cali, to optimally manage the communicative processes of the Office of High Quality, since it was identified that it did not have a standard that allowed it to generate spaces of interaction between the members of the academic community. In this sense, the research was descriptive with a mixed approach, which made it possible to identify the development of the communication process of the aforementioned unit and the perspective of the related actors. Finally, after gathering and analyzing the information, it was possible to structure a model to strengthen communication processes around the processes of accreditation and renewal of qualified records of the Astin Center.