Análisis del diseño organizacional de la empresa Mahayana, que permita la elaboración de procesos al interior de la misma

Abstract

The development of this research project seeks to optimize the way of working in Cabañas Mahayana, by designing a Process Manual and an analysis of the organizational system, which will improve the quality of service by minimizing the response time of employees to an event in particular. The first chapter reviews some essential concepts in order to understand what this project is based on, the theoretical framework gives a complete perspective of the academic material that was used as support for the study. The analysis process in this chapter was from the general to the particular being the Management and the Coordinator of Operations key fiches for this investigation. In the second chapter, detailed information about the company in which the project was carried out was compiled. This research aims to have a clear picture of how the company works before implementing the improvement proposal. The third chapter uses a tool called blueprint, which helps to understand in a graphical and didactic way the current Mahayana operation, then referring to it, optimize the areas that have contact with the client, which is key in the Investigation to make later the correction of possible errors. In the fourth chapter three proposals for improvement are discussed. The first is the creation of the Manual of functions and processes, the second the implementation of training workshops for their knowledge, the third the implementation of online marketing strategies to further encourage the positioning of the website in search engines. The fifth chapter details the standards created for the improvement of quality in Mahayana, that is, all the tasks in each area of the company are listed.