Estrategias en servicios logísticos ofrecidos por usuarios industriales de la zona Franca de Palmaseca

Abstract

The Free Zones in Colombia have become frontline elements of the country's development in the face of the challenges of the 21st century. They have been effective for attracting investment and generating employment and are important development poles for the progress of the region. Thanks to these industrial and commercial areas called Free Zones, various companies have evolved in terms of improving the quality of their processes and services, achieving relative efficiency and customer satisfaction. The processes and services provided in the free zones involve the production, transport, storage, maintenance and distribution of the company, through logistic strategies will guarantee the fulfillment of the objectives of the company and the satisfaction of the clients.

The linking of users to these duty-free territorial areas is increasing every day, which forces companies to decide to create a system of response and continuous improvement to the external environment in a more competitive way, through strategies in forceful logistics services that guarantee business success.

Through this work, strategies are formulated in logistics services offered by industrial service users (UIS) located and qualified by the Permanent Free Zone of Palmaseca located in the municipality of Palmira - department of Valle del Cauca.