Transformación Digital de la Gestión Docente de la Universidad Santiago de Cali utilizando Inteligencia de Negocios

Abstract

This document proposes an investigation in the Digital transformation using Business Intelligence to support the decision making in the Santiago de Cali University; the main motivation is the capacity to generate opportune and precise information, to later, to use them in the decision making, to generate the best strategies according to the reality of the organization and that lead to the success. For the purposes of the study, bibliographic reviews of the main concepts of Business Intelligence were carried out, interviews were conducted to the different areas of the institution that require information from teachers such as: quality assurance, human management, research and Academic vice-rectory, to know the needs regarding performance indicators and obtaining information; this approach allowed to obtain the requirements of users, guide the development of the project to meet the needs of the areas interviewed, this research used the business intelligence tool qlik sense, to generate knowledge related to teachers in the USC. As for the methodology, a qualitative descriptive research methodology was used and as a methodology for the development of the business intelligence model, a methodology for the development of business intelligence projects was applied, which allows the identification of the needs to integrate data in an organization. The most relevant findings are: A. The most valuable asset in the organization is knowledge; B. Business intelligence is fed from data repositories to support decision making; C. Technological innovation is fundamental for the institution to remain competitive; D. Business intelligence improves knowledge management and allows an updated reading of the organization.