Influencia de la inteligencia emocional en el desempeño comercial de los empleados de las oficinas de servicio de la sucursal Valle del Cauca, del Banco Davivienda durante el año 2018

Abstract

In the present work, a review and reflection on the influence of Emotional Intelligence on labor performance by the commercial employees of Banco Davivienda in the regional Valle y Cauca is made. An explanatory research was carried out through surveys on both social and personal skills, to identify the level of EI, given the number of variables a factorial analysis of the components is done to obtain more simplified categories and thus be able to relate them to job performance of the respondents, information that was obtained through a questionnaire that included the total of the 33 functions that must be executed due to their position in the Bank. To obtain the relationship between the two variables, EI and Work Performance, using linear regression, it is finally concluded that during the process of interaction with clients and peers there are endless emotional manifestations that impact on the final result evaluated.