Propuesta documental del sistema de gestión de calidad basado en la NTC ISO 9001:2015 para la empresa Marca Kids SAS

Abstract

The competition that is currently presented nationally and internationally is growing, is, this, companies, companies, companies, trust, confidence in their customers, generating greater added value to products and services ; Based on the above, the research work is explained to create the documentation system of quality management based on the NTC ISO 9001: 2015 standard of the company MARCA KIDS SAS, which also ensures that employees operate under clear guidelines to carry out activities more efficiently, resulting in the reduction of costs, time and waste of raw materials and finished product. As a result of this process, it is a quality manual for the company, the quality policy, the objectives, the matrix of the risks and the opportunities thereof, which will serve to strengthen its operation, guide efforts to comply with the guidelines of the quality management system, control, control, control, control, control, control, control, control, control, control, control, control and control Top management has tools to achieve improvement continuous of the products and processes.