Proponer un modelo de gestión de conocimiento al proceso de implementación del software de nómina de la empresa Talento & Tecnología S.A.S.

Abstract

Knowledge management in organizations has been an important aspect in the rapid and continuous development of their processes in the information and technology management era, where knowledge has become an essential factor of progress. Constantly companies are based on learning their most precious capital, human capital; through which it transmits and manages data, information and knowledge. One of the forms of data management is the documentation of its processes as a development factor for a knowledge management model, which allows to create and share the knowledge acquired with the members of the organization. All this contributes to the strategies and value chain of the company.

Although the management of knowledge is not the axis of the business of the companies, if it becomes a fundamental tool, because its dynamics allows streamlining processes, which in turn generates competitiveness over time. All of the above is based on experience in carrying out several implementations within the company Talentos & Tecnología SAS, so it is stated that this process is not being efficient and effective, it is also outside the estimated times at the beginning of each project of implementation. It is not generating added value. Documentation, as part of knowledge management, should be developed by management so that it points to an organizational culture focused on its personnel. The importance of having and documenting all the knowledge that people have at the time of developing their processes must be emphasized; in addition to this, to make employees aware of lessons learned and good or bad practices experienced to document them.

The proposed model for knowledge management is the model of Nonaka and Takeuchi, which allows creating a bridge between the Western and Japanese perspectives. In the West, explicit knowledge is emphasized, while in Japan the tacit emphasis is emphasized. They affirm that both knowledge are the two sides of the same coin, they are complementary and that both interact giving meaning to the human experience.