Modelo de gestión de procesos como herramienta administrativa para Acuabuitrera Cali E.S.P.

Abstract

Entities are continually committed to making decisions in the administrative, operational and commercial spheres, among many others, which must be based on the adequate use of the information resource that, for many organizations, although it exists, is in a state of dispersed or in voluminous accumulation of cold transactions without some interpretation or in the mental capacity and the historical memory of its collaborators. When companies focus primarily on the delivery of their product or final service neglecting strategic management and decision making, in many circumstances, these situations arise from improvisation in the operation of operations or chance and luck in the executions. Supporting the proper use of processes and procedures in the different areas of a community enterprise favors internal management with its consequent attention to Users and Subscribers, which is why the establishment of a process management model will be presented as an administrative tool for a rural aqueduct based on a methodology created as part of the work development process.