Adaptación de un modelo de gestión del conocimiento en la línea de producción de extractos de levadura en levapan s.a planta Tuluá

Abstract

In the present work it is inquired about the Knowledge Management inside the company SA, located in Tulua Valle del Cauca, in which yeast is produced for the bakery, our exploration focus in the area of Yeast Extracts in which work 40 people. This work summarizes the contributions of several authors in Knowledge Management and also includes the results of a survey applied to the entire population in which they inquired about current practices regarding the creation, transfer, use and storage of information. For the realization of this study we rely on the requirements of ISO 9001: 2015 regarding the incorporation of its new requirement that requires knowledge necessary for the normal development of the Organization, and for this purpose, knowledge is grouped with other resources such as they are the people, the infrastructure and the environment. When analyzing the results of the survey, 6 variables were taken into account, such as: Identification of knowledge, transmission, technology, means, decision making, organizacional culture and competitiveness. Finally, a proposal was presented to the group in the area of extracts, which was accepted and constitutes a valuable contribution for Levapan S.A, within which the strategic pillars of the Organization are immersed, which will strengthen the development of people, products and processes