Características de los procesos de gestión de calidad que inciden en la certificación de las empresas exportadoras en Colombia

Abstract

The present investigation has as objective to characterize the success in the certification of the processes of quality management inside the exporting companies in Colombia, for which the investigation of descriptive type is made, with sources of secondary information on publications that cover the subjects appointed. The results allow us to conclude that the advantage of quality certifications is manifested more clearly in the productivity of the company in relation to its export performance. Only the most productive companies are able to overcome the risk and the irrecoverable costs associated with entering foreign markets.