Estructuración de un modelo de mejora del archivo técnico para el incremento de la productividad en la Secretaría de Minas de Antioquia

Abstract

For the productive organizations of services could be effective, productivity and the perceived quality are very important characteristics that must go together because of the client (internal or external user) evaluates the quality and also he/she is the principal agent who allows the service production. In this case study, the principal objective is study and analyze the productiveness performance in Mining Secretary of Antioquia according to customer satisfaction (user), implementing a solid structure in the management and control of the operative general inventory of the mining secretary (mining folders / files). In addition, identifying the logistic process and the agents that interrupt this process to present a management system to reduce or abolish any interruption. Because of this study, a management system is presented to manage the inventory that can be according to the mining secretary operation and increase the productivity levels with the client adaption. This increase is going to be represented in reduction of response, identification and location time of the required information.