Análisis de la comunicación asertiva entre docentes y estudiantes en una Institución pública en Santiago de Cali

Abstract

The processes of interaction and dynamization that arise in the classroom between the teacher and the students have innumerable communicative characteristics, where the work of the teacher plays a fundamental role in the motivation and social development of the student. In that sense, this article presents an analysis of some aspects present in the assertive communication between teachers and sixth grade students of the Nelson Garcés Vernaza Educational Institution in the city of Santiago de Cali, Colombia. For this, the communication processes of the Institution are identified, as well as the actions aimed at carrying out assertive communication. Subsequently, from an observation exercise, their communicative dynamics in the classroom were known. To describe, analyze and contrast the information, the method of triangulation of information was used to have different perspectives that could enrich the study. In this way, the existing characteristics of assertive communication in this space were recognized to formulate reflections for all the actors that make up the educational context.