Propuesta de mejoramiento del proceso de reclutamiento y selección de personal en el Centro de Diagnóstico Automotor “La Estación Plus” de la ciudad de Cali, Valle del Cauca

Abstract

The objective of the study was to make a proposal for improvement for the recruitment and selection process of the Automotive Diagnostic Center "La Estación Plus" in the city of Cali, Valle del Cauca. Its implementation had as a methodological orientation the mixed research method, by integrating quantitative and qualitative elements; evidencing, likewise, in the techniques of information gathering, attending the survey and the interview, respectively. The satisfaction of customer needs is the raison d'être of any organization, this precept, applied to the company studied refers to consider the importance of advancing a study that would identify the critical factors that are influencing long waiting times in customer service. client, as well as outline mitigation alternatives. In the documentation of processes and procedures it is very important to specify who, how, when, where and for what to carry them out. Regarding the management of human talent, it is worth mentioning that this process has a network of antecedents that account for the relationship between administrative thinking and the history of societies. Managing human talent means considering the collaborators of the organizations as the central axis of their work and as revitalizing the evolution of the organization at all levels. The study's findings allowed to identify opportunities for process improvement, mainly related to their socialization and a necessary definition of control and monitoring points, as well as in the management of their risks. Consequently, an improvement plan was developed, oriented to the critical activities that were evidenced and whose approach depends largely on the effectiveness of the process.