Ruta de implementación y documentación para el sistema de gestión de calidad del proceso de apoyo “gestión de compras” de la empresa SOS ambiental ingeniería S.A.S., bajo la norma NTC-ISO 9001:2015

Abstract

The SME “SOS Ambiental Ingeniería S.A.S.”, located in the city of Cali and with seven years of experience in the regional market, has presented a sustained growth in its annual turnover of the last two years, due to construction contracts related to Treatment Systems Water and significant economic proportion granted to the company, which increased its operation. As a result, the need for a route in quality management evidenced, based on an international standard for greater importance, which allows the implementation and documentation of a Quality Management System and achieve a better internal organization. The general objective of the work aimed at designing an implementation and documentation route for the Quality Management System of the organization's “Procurement Management” support process. The methodology used developed in three stages, where information on the activities of the company was collected and consolidated through interviews, surveys and direct observation, which allowed ensuring the veracity of the information. The main finding at the beginning of this study was the absence of clear guidelines or procedures for the Purchasing Management support process; it is conclude that, in a satisfactory manner, a tangible and explicit procedure for the mentioned process was propose among other effective tools. The main result obtained was the design of an implementation and documentation route for the Quality Management System of the “Purchasing Management” support process, based on the Colombian Technical Standard NTC-ISO 9001: 2015, which will finally allow you to organize, improve and control the process covered