Revisión bibliográfica de la herramienta Value Stream Map en el sector salud

Abstract

The Value Stream Map (VSM) is one of the tools of Lean that brings a lot of benefits inside the manufacture process, but also in the services sector. Guiding the Lean Manufacture and turning it into a Lean Service. The Lean Methodology have a branch focused on health, known as Lean Healthcare. Integrating this philosophy with the Value Stream Map tool, was determined to made this article, creating a idea to break down the knowledge barrier, given that when talked about Lean VSM, It is though about manufacture, but in fact now days the Service Industry is taking in a lot of studies relating to VSM with focused on the sector, showing improvements on the services and guaranteeing the quality as well, to decrease and reduce of the activities that do not create service value. Resulting on a future VSM, that is which represent all the improvements made to the actual, highlighting the times, the costs, the displacement, the unnecessary movements, the customer saturation, lack of rooms, the customer service professionals, decrease on lines, etc. this work is done based on the bibliographies about VSM in Healthcare and in different implementation that strengthen the job; leaving an enrich article with its own concepts that would bring understanding of the importance to use VSM to get constant improvement of a Service, combined as a result of an efficient, effective and effective process in which it was shown that the VSM tool improved the quality of customer service, improved waiting times, reduced waste or activities that did not generate value for the process, also compromised to senior managers for the implementation of the Lean tool and its internal customers who are committed to the established improvement