Modelo de plan de continuidad para un sistema de almacenamiento y comunicación de imágenes diagnósticas

Abstract

Currently the most efficient and safe way to have control and record large volumes of diagnostic images that are performed in a health institution is through a picture archiving and communication system known as PACS (Picture Archiving and Communication System). Being this a system that is supported in the technological infrastructures, it is necessary to have procedures that allow to continue the normal flow of the operation of the service, preventing or mitigating the adverse events that may occur and also allowing a recovery of the normal state of the operation. These procedures will be consigned in a continuity plan that will be designed based on some of the subprocesses of Risk Management and Continuity Management, both processes from Service Design from ITIL V3. Under this methodology, the risks were evaluated according to their level of impact and probability of occurrence, achieving to develop a more concise plan focused on the containment, management and recovery of an adverse event.