Inteligencia de negocios como apoyo a la gestión del transporte masivo en la ciudad de Cali-Mio

Abstract

Organizations use technology as a solution to improve efficiency and optimize their operational processes. One of its greatest inefficiencies and opportunities for improvement is hidden in the ability to manage and present the data stored in its databases. Mobility in the city of Cali has as one of its axes the integrated mass transport systems, these systems are applied to a series of means of transport, to move people in short times. They are composed of Mio Cable and Mio. This document describes how through the systems of Business Intelligence and the analysis of large volumes of data in the fields of mass public transport, efficiency in data management and analysis can be improved to make better decisions regarding the operation and service provision. The central focus of the work was to consult various academic articles on the aspects of implementation of a Business Intelligence system in the processes and activities of providing the mass transport service and how to improve their competitiveness to make better decisions through analytical reports, strategic and operational dashboards, designed to visualize and transmit the information to the directives of the entity and users that require it.