Auditoría de gestión en la estación de servicio “granero y gasolinera brazo seco” (el Charco-Nariño) como base para su reestructuración administrativa

Abstract

This project intends to carry out the management audit at the service station “Granero y Gasolinera Brazo Seco” (El Charco-Nariño) as the basis for its administrative restructuring. To fulfill this purpose, the service station under study was described in the first instance in terms of its functional structure; secondly, the functional structure of the microenterprise is evaluated through internal evaluation and identify opportunities for improvement; as a third step, solutions are proposed that lead to the restructuring of the microenterprise to acquire the character of formality; and finally, there are the benefits and costs of the proposals. This study is descriptive - explanatory and is based on primary information from the company's workers who provided information through interviews. In addition, observation is used to track processes. Secondary sources are company documents that contribute to the development of work, books, databases and the Internet. The main results show that there are aspects to improve in terms of planning and control, operational, marketing, financial and human management; seeking to set goals, control processes, control costs and establish austerity policies in spending; study the competitor and buyer market to reach new customers and substantially improve human management providing stability and development.