La importancia de los procesos de mejora continua para la internacionalización de las Pymes Colombianas

Abstract

This article aims to describe the importance of continuous improvement processes for the internationalization of Colombian SMEs, in which it begins with the introduction, which contextualizes in general the topic to be treated, to give way to the development of the reflection that begins with a general description of these companies, highlighting their importance and dynamics in international business, then identifying the respective improvement processes that have been advanced in these companies and ending with a description of the quality certifications that are They have been implemented by Colombian SMEs, subsequently the respective conclusions were shown. This article was developed under a type of descriptive study, using the documentary method as a tool for collecting and analyzing information, where it was noted that there are few SMEs that have been inserted in international business, despite the existence of various commercial agreements in all the world. In turn, it was determined that the main certifications that internationalized Colombian SMEs have obtained, have focused on the process approach to develop their improvement activities, through the use of the PHVA continuous improvement cycle. All this, thanks to the fact that these companies have been using a reference for process improvement, to NTC 6001, who has facilitated the implementation of ISO 9001 standards.