Chatbots para apoyar la detección de síntomas de trastornos psiquiátricos

Abstract

This paper presents Juliana, a Chatbot prototype for Facebook Messenger that has the purpose of acting as an intelligent virtual assistant that allows the application of the MINI International Neuropsychiatric Interview (MINI). In addition to the application of the interview, Juliana has been given the possibility of notifying the result of the evaluation, indicating whether or not a specific user may have presumed symptoms of Major Depressive Episode and Risk of Suicide disorders. For doing so, models capable of understanding user’s queries in Spanish language using the Natural Language Processing skills of IBM Watson Assistant service were generated. Finally, in order to evaluate what the user experience is like when using Juliana, a quantitative type and descriptive subtype experimentation scenario was carried out with a sample of 50 users. Results show that Juliana offers a good user experience. However, it is important to consider those users who say they disagree with the quality of the system, the information and interface since improvements can be made to achieve a better experience for everyone.