Propuesta de Mejoramiento del Proceso de Empaque en una Empresa Comercializadora de Artículos Navideños

Abstract

In this article, a proposal for improvement in the packaging process of a marketing and distribution company in Valle del Cauca, Colombia, was evaluated, carrying out a descriptive investigation, which allowed a technicaloperational and economic analysis of each of the stages. With the above, it was possible to identify the causes that generated losses for returns of $ 179,959,657.79 and 127 complaints of non-compliance by customers in one year, generating a bad reputation in the market and increased operating costs such as transportation. The foregoing, provided tools for identification, analysis and formulation of an improvement plan, in order to: first, reduce the losses presented in the merchandise dispatch process; second, to collect information on the picking and packing process, which allowed centralizing the process with greater incidence; third, carry out a survey of the work environment to measure the comfort associated with the human factor, which is a fundamental part of any production process, and third, structure a financial scheme to quantify costs of execution (raw material and labor) and development (time depreciation and return). In accordance with the above, if an improvement plan is implemented, both technically and operationally (increasing dispatches with fewer returns) and economically viable (reducing time and waste in its execution), financial growth and good name are confirmed. that has been achieved over the years in the evaluated company.