Propuesta de mejoramiento en la implementación del nuevo sistema de facturación pos web en una empresa del sector droguería durante el año 2020

Abstract

This work was carried out with the aim of making a proposal for improvement to the new post-web billing system in a chain of drugstores in the city of Cali during 2020, which is carried out as a type of descriptive study, using the deductive method, where general aspects are analyzed until reaching particular elements.In this sense, the work begins by identifying the different processes involved in the post-web billing interface to accounting, where it was possible to determine that the company has organized its processes with their respective manuals, in addition to having these activities systematized with a basis of robust data, given that the information managed is expensive, considering the large number of branches it has.Subsequently, it proceeded in the development of the diagnosis, in which the main causes that originate the problems in the interface of post-web billing to accounting were identified, despite the fact that the company has adequate compliance with the steps it must take. Among these weaknesses, the lack of knowledge of the collaborators in the new negotiations carried out by the company stands out, as well as the lack of updating of these processes and their parameterization in the information systems.Finally, the respective improvement strategies were proposed, which consisted of training the personnel involved in the billing and accounting activities, in the documentation of the special sales processes, in the modification of the system parameters and in the updating of equipment.