“Nivel de satisfacción de los adultos mayores que asisten al servicio de consulta externa en una ips de baja complejidad de la ciudad de Cali- valle en el primer semestre de 2020”.

Abstract

INTRODUCTION: The purpose of this study was to establish the level of satisfaction of older adults who attend the outpatient service in a low complexity IPS in Cali- Valle del Cauca in the first semester of 2020. METHODOLOGY: Within the methodological design, the study was conducted under an observational design, since the reality is not modified or intervened by the researchers; in addition to a qualitative approach where reality will be studied in its natural context, as it happens; descriptive cross-sectional study where reality is mentioned without modifying it. The research took into account the perception and opinion of adult users over 60 years of age who attended the outpatient service at a low complexity IPS in the city of Cali-Valle in the first half of 2020 in terms of accessibility, infrastructure, opportunity and personal treatment through the execution and development of the PECASUSS survey and its subsequent analysis of data and results. RESULTS: It was observed that most of the data indicates that the respondents show a high degree of satisfaction with the services provided in health and care that they receive in the institution's outpatient service, and which can be corroborated by evaluating that the Patients stated that the care received at the institution left them generally satisfied and very satisfied, with a percentage of 72% and 17% respectively, and an intention to return to the institution and therefore to the service, which is around 97%. We can see in this research that the high satisfaction of users is largely determined by aspects such as the perception of the simple procedures to be attended to, the ability to resolve their health needs by the medical team, the cooperation and response by part of the staff of the institution and the good treatment of human talent in health thus perceived by the user. CONCLUSION: It was established that there is a high degree of satisfaction level among older adults who attend the outpatient service in a low complexity IPS in CaliValle del Cauca in the first semester of 2020. Furthermore, it was possible to characterize the surveyed population of older adults who attend the outpatient service and it can be seen from the results obtained that for the majority of patients who attended the outpatient service of this IPS they feel satisfied in terms of accessibility and opportunity: the procedures They were simple, with the waiting times standardized by the institution and relevant to each service.