"Propuesta de mejoramiento del proceso de gestión administrativa para el área de operaciones en la empresa codesa - caso de estudio"

Abstract

This article describes the development of an improvement proposal for the Operations area of a local company, which presents problems with its reconciliation and portfolio process since this, when performed manually, is susceptible to deliver erroneous information to customers, generating inconveniences when making important decisions for their business. For this inconvenience engineering analysis tools and a method designed to find a solution tailored to the needs of the company were applied. with the support of this tools a new process model is proposed for the study area that will allow in the future the automation of process through the design and development of software by the area of technological management. With the implementation of the new model, the elimination of human error in the tasks analyzed will be achieved. Likewise, it shows how the times of accomplishment of the tasks are reduced when automating. Welcoming the proposal in this article by the company will represent a significant improvement in the execution of the daily activities of the area and in the perception of its clients.