Oportunidad en la atención de los pacientes en el servicio de urgencias según clasificación de Triage en el Hospital San Rafael, el Cerrito Valle, año 2019

Abstract

Introduction: Through this research, the objective of evaluating the opportunity in the attention of patients in the emergency department according to triage classification at the San Rafael Hospital, Cerrito Valle, year 2019 was proposed. Methodology: For this, the development of three phases: (i) socio-demographic characterization of the study population; (ii) Determination of waiting time in care according to triage classification; (iii) Identification of whether the Health Institution complies with the current regulations of the triage classification. A quantitative approach was also used, with a transversal design; which implied the application of the respective surveys to 100% of users who enter the emergency service of the Health Institution during the months of October and November 2019. Results: the results show that a large part of the study population are women and range from 18 to 35 years of age, the second representative range corresponds to patients between 45 and 65 years of age. There is no statistical evidence to support the dependency relationship between the variables classification of emergency and average attention time; It is also necessary that the classification of the urgency of the patients does not influence the perception of opportunity in the health care that they have in the hospital. It was determined that the San Rafael Hospital complies with current regulations regarding triage classification. Conclusion: The San Rafael Hospital provides a good service to users, since they show satisfaction with it, taking into account that despite the level of urgency they have, they are treated promptly, which is reflected in a better quality of care. ; However, the Health Institution must make efforts to improve care, since despite the fact that a large part of the users feel satisfied, there is still a percentage that may not be as significant, but who believes that the service provided by Hospital must improve.