Implicaciones de la gestión del cambio en la implementación de un sistema de gestión de calidad

Abstract

The present bibliographic review seeks to broaden the understanding of what it is, what it implies and what benefits organizations, applying change management in the implementation of a quality management system. In the course of literary research, you can find the different documents where the concepts under study are captured, which are first of all to know the pioneers of quality, as well as what a quality management system is and we end with the change management. After this, the implications of change management in the implementation of any tool, process, standard or system within the organization are investigated. It should be borne in mind that the factors for a successful implementation of a change process is good assertive, sincere and above all transparent communication with the employees of the organization, this in order that all those involved in the process are coordinated with the objectives of the organization and aligned with the new adaptation of the process, so that there are no fears or concerns about the changes that would be generated, since if so, that would be a serious problem for the company. However, it should be understood that the benefits generated by change management, is manifested in a good organizational culture and a solid work system. Generating confidence of the employees towards the decision making of the high management, creating this way a competitive advantage in front of the other organizations and it can be said that it will enjoy a growth in the market if the executed changes were according to what was planned. That is why, success cases were sought in the implementation of a management system such as ISO 9001: 2015 based on change management, showing how this process is necessary for the creation of optimal environments where the organization can function efficiently proactive. Finally, the pertinent conclusions were made regarding the research of the different literatures, where it is said that it is necessary to thoroughly know all the concepts of the subject, in order to generate strategies, where the employees who are affected by the new changes they can accept, in favor of better competitive performance.