Síndrome de burnout en los colaboradores de una institución educativa de Cali Colombia en el año 2020

Abstract

The Burnout syndrome has been included in 2019 by the OMS in their disease classification list, caused by occupational wear. Stress has been showed a negative impact in the physical and mental health causing depression, anxiety triggered by chronic work stress. A descriptive study of an inductive cross-sectional type was carried out with 172 employees of an educational institution in Cali-Colombia, In March of 2020th. A sociodemographic survey was administered and the Maslach Burnout Inventory (MBI). This questionnaire measures emotional exhaustion, depersonalization, and personal fulfillment, which determine the risk of suffering burnout. It was found that teachers have the highest risk of suffering from this disease, while the lowest risk is in directive positions of the organizational structure. There is no relationship between the customer service activities and the risk of suffering burnout. There is a correlation between age, having dependent people or children, having other jobs simultaneously and the risk of suffering from Burnout. It is recommended to follow up the cases that present high risk in all three dimensions through an epidemiological surveillance system for psychosocial risk with periodic screenings and provide activities that could reduce emotional exhaustion.